Reliable, detail-oriented Customer Service & Travel Support professional with 5+ years of experience in phone, chat, email, and multichannel support. Proven track record handling high-volume inquiries, booking management, issue resolution, and accurate data entry in fast-paced remote environments. Tech-savvy, adaptable, and committed to delivering empathetic, high-quality service while meeting KPIs.
Key Strengths & Experience Highlights
-Travel & Booking Support — 5+ years using GDS tools (Sabre, Amadeus, Worldspan, Tramada, Axus) to manage bookings, modifications, troubleshooting errors, and client follow-ups
-Customer Service Expertise — Handled patient/clinic scheduling, rescheduling, cancellations, and real-time support via phone & chat (Bold Business, Dec 2024–Sep 2025); delivered 100% phone-based service while meeting quality, attendance, and productivity standards
-Escalation & Resolutions — Served as Subject Matter Expert on Resolutions Desk (FCTG, Jun 2019–May 2024): resolved complex travel issues, de-escalated complaints, trained junior agents, and improved team performance
-Multichannel & Systems Navigation — Proficient in Salesforce, Asana, -----------, Gmail/Slack-style communication, and multitasking across multiple platforms simultaneously
-Outbound & Lead Support — Conducted high-volume outbound calls to qualify leads and build rapport (Calltend, May–Dec 2021)
-VIP / High-End Client Handling — Managed end-to-end bookings, disputes, and modifications for VIP Expedia account (Teleperformance, Jun 2018–Jan 2019); focused on empathy, professionalism, and reducing wait times
-Data Accuracy & Tools — Strong attention to detail in documentation, financial transactions, and CRM updates; comfortable with AI tools (Grok, Perplexity, ChatGPT, etc.) for research and process improvement
-Availability — Fully remote-ready with reliable high-speed internet; open to US time zones, varied shifts, weekends, and holidays
I thrive in roles that require clear communication, quick problem-solving, and consistent performance. Looking for long-term opportunities in customer support, travel assistance, virtual admin, or booking coordination.
Available immediately. Let's connect!
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