Hi! I’m a Customer Service and Back-Office Professional with 7+ years of experience supporting global clients in telecom, banking, eCommerce, and tech industries.
My background includes customer support, document verification, technical troubleshooting, CRM management, and sales support. In my most recent role as a Process Developer at Genpact, I reviewed credit card applications, verified financial documents, and performed income assessments for National Australia Bank clients.
I also have extensive CSR experience assisting customers with billing, technical issues, account management, and upselling. I am detail-oriented, organized, and comfortable working independently in a remote setup.
Tools I use:
• Salesforce • Slack • Citrix
• Amazon & Avaya Softphones
• Excel • Google Workspace
• CRM / Case Management Systems
I’m reliable, a fast learner, and looking for a long-term remote opportunity where I can contribute and grow with your team.
