Hi! I’m Patricia, a Lifecycle Email Marketing and Customer Operations professional with 10+ years of experience supporting SaaS and ecommerce businesses in remote environments.
Over the years, I’ve managed customer onboarding, lifecycle email campaigns, CRM workflows, support operations, escalations, and cross-functional coordination for global teams and international clients.
I specialize in:
- Lifecycle Email Marketing
- Klaviyo & HubSpot Operations
- Customer Success Operations
- Campaign QA & Workflow Optimization
- CRM & Automation Workflows
- Client Onboarding & Support
- SOP Documentation & Process Improvement
- Remote Team Collaboration
At Ematic Solutions, I managed 60+ SaaS and ecommerce client accounts across onboarding, campaign operations, and customer support workflows. I also improved campaign delivery efficiency by 25%, reduced onboarding setup time by 30%, and supported automation initiatives that increased email engagement performance.
Tools I regularly use include:
Klaviyo, HubSpot, Iterable, Mailchimp, Jira, Notion, -----------, Zapier, Segment, Slack, Google Workspace, ChatGPT, Claude, and Gemini.
I’m comfortable working with US EST/PST, UK GMT, and AU AEST schedules and experienced in remote-first, fast-paced environments.
If you're looking for someone reliable, organized, proactive, and experienced in customer operations and email marketing workflows, I’d love to support your team.
I'm also a mom to one adorable baby girl who loves her fruit and is obsessed with puzzles.
Verified