I am a highly skilled customer support professional with 6 years of experience across financial services, retention, and travel & hospitality sectors. I specialize in resolving customer concerns efficiently, providing excellent service, and turning challenges into opportunities for customer satisfaction and loyalty.
In addition, I have solid experience as an Amazon and Shopify product researcher, using tools like Keepa, Jungle Scout, and other CRM systems to identify high-potential products, analyze trends, and support e-commerce growth. I thrive in remote work environments, bring strong problem-solving skills, and am passionate about helping businesses scale through smart research and top-tier support.
