Hi My name is Hasmin, I’d like to share a brief introduction about myself and the skills I’ve developed after more than nine years of experience in the BPO industry, along with my specialization in e-commerce support.
I began my career as a Customer Service Associate for a financial account, where my initial responsibility was assisting customers with credit card activation. Over time, the role expanded into sales, where I was expected to confidently upsell products while building trust with customers. This experience became the foundation of my sales career. I learned that the most effective way to close a deal is not through aggressive selling, but by genuinely helping customers first—understanding their needs, showing empathy, and communicating with clarity and confidence.
As I transitioned across different roles, I continuously honed my sales and customer service skills. I actively pursued opportunities that allowed me to learn new tools and processes, believing that adaptability and continuous growth are essential in this industry. This mindset led me to develop strong expertise as a Shopify and Amazon specialist. I have hands-on experience in product listing optimization, order management, customer support, and overall store operations, helping businesses improve visibility, streamline workflows, and increase conversions.
In addition to e-commerce support, I also bring experience in email management, calendar coordination, and general virtual assistance. Currently, I work as a Financial Advisor, where I find fulfillment in helping clients make informed decisions to secure their future.
Why Choose Me?
I am highly motivated, reliable, and committed to delivering quality results.
I am very confident to be on the phone
I can work with minimal to no supervision
I am proficient in using Microsoft Tools
I have hands-on experience with various tools like Hubspot, CRM, Salesforce, Shopify and Amazon
I look forward to share my skills and becoming a valuable part of your business.
Verified
