I provide remote IT support and systems administration for businesses that need reliable, technical help without the overhead of an on-site hire. With over 4 years of hands-on experience, I specialize in helpdesk support (Tier 1/2), Active Directory administration, MDM device management, and IT asset tracking.
My tools include Freshworks, Active Directory, eSchoolPad MDM, Windows 10/11, Remote Desktop, and standard networking utilities for LAN/WAN troubleshooting, DHCP configuration, and network printer setup. I also have direct experience with OS deployment, system imaging, BitLocker, and hardware diagnostics at the component level.
In my most recent role, I managed 500+ iPads across an enterprise MDM platform, maintained 99%+ uptime across 108+ workstations, and resolved 50+ support tickets per week with an average resolution time under 4 hours. I handled everything from user provisioning and permission management to preventive maintenance and compliance documentation.
I am available for full-time work starting at 8:00 AM PHT and can accommodate shifts that overlap with AU, US, or UK business hours depending on the role. I am open to fully remote or hybrid arrangements, with a strong preference for long-term engagements. I am not looking for short-term projects.
I take ownership of my responsibilities, document everything, and communicate clearly without needing to be micromanaged. If you need someone who will show up consistently, learn your systems quickly, and keep things running smoothly, I am straightforward to work with.
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