Need reliable STR operations support?
- Short-Term Rental & Vacation Rental Operations
- Guest Communication | Reservations | Issue Resolution
- Organized workflows | Quick responses | Better guest experiences
Keep your properties running smoothly — message me.
TOOLS: Airbnb, VRBO, Breezeway, LiveRez, Slack, and Google Workspace (Gmail, Drive, Docs, Sheets, Forms, Calendar, Sites, Slides)
I help short-term rental hosts and property management companies manage daily operations, improve guest experiences, and maintain smooth communication from booking to checkout.
With hands-on experience supporting vacation rental operations, I understand the importance of timely responses, attention to detail, and proactive coordination to keep guests happy and properties running efficiently.
My STR experience includes:
- Guest messaging and inbox management
- Reservation coordination and calendar support
- Airbnb/OTA communication
- Guest concerns and escalation handling
- Check-in/check-out assistance
- Review response support
- Coordination with cleaning and maintenance teams
Property Operations Support
- Turnover and cleaning coordination
- Vendor communication and follow-ups
- Task tracking and operational updates
- Supporting property workflows and daily priorities
Administrative & Process Support
- Documentation and reporting
- SOP and template organization
- Process improvement support
- Calendar and task management
Beyond STR operations, my background in guest services and customer operations with companies such as Celebrity Cruises and Amazon strengthened my ability to handle escalations, communicate professionally, follow processes, and deliver reliable support.
- Adaptable | Detail-oriented | Proactive | Able to work independently after onboarding
I aim to become a dependable extension of your team—helping you save time, improve guest satisfaction, and keep your properties operating smoothly.
Looking forward to supporting your STR business.
Kind regards,
Marie
