Detail-oriented and versatile Operations Specialist with a proven track record in fulfillment, billing workflows, and shared services across tech, logistics, and corporate environments. Thrives in fast-paced, high-volume settings that require strong data integrity, process optimization, and strict adherence to SLAs.
Core Expertise
- End-to-end order processing, invoice corrections, contract management, and high-accuracy data entry. Skilled in navigating complex internal platforms, managing customer accounts, and maintaining pristine documentation.
Cross-Functional Collaboration
- Experienced in bridging gaps between internal teams—including Sales, Customer Support, and field engineers—to resolve escalated billing discrepancies and streamline day-to-day operations.
Technical Skills & Tools
- HubSpot, Salesforce, EMR systems, Google Workspace (Docs, Sheets), and internal CRM/account management platforms.
