Experienced Customer Support and Quality Assurance professional with over 15 years of background in voice, email, and chat support, specializing in e-commerce operations (eBay) and service quality auditing.
I started my career in customer service handling inbound support and collections for local accounts, then transitioned to international e-commerce support focusing on email and chat-based customer service. Currently, I work as a Service Delivery Auditor, performing quality checks and compliance reviews of customer interactions.
I am highly experienced in reviewing customer cases, identifying errors, ensuring process compliance, and supporting service improvement initiatives. In my current role, I also conduct voice/phone audits focused on call quality, resolution accuracy, and customer handling standards.
I am comfortable working in remote environments, handling high-volume tasks, and adapting quickly to tools and workflows.
