Experienced Technical Support Specialist with a strong background in hardware and software troubleshooting, customer service, and e-commerce operations. Formerly a Technical Advisor II at Concentrix, I provided expert support by remotely diagnosing and resolving issues on customer computers, reinstalling drivers and software, and performing OS reinstallation across platforms including Windows 7/8/10 and Chrome OS.I also bring hands-on experience in the e-commerce industry, supporting a U.S.-based company with customer service via voice and email, handling sales and upselling, coordinating courier logistics, processing refunds, and managing user accounts on online platforms.Additionally, I have worked with a well-known printer brand, helping customers with device troubleshooting, warranty processing, network connectivity (including VoIP), and setup of both wired and wireless printers.I’m detail-oriented, customer-focused, and skilled at solving complex issues efficiently while maintaining a positive user experience. I'm now bringing my expertise to Upwork to help businesses deliver exceptional technical support and customer service.
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