Experienced and results-driven Healthcare Team Leader with over 10 years of BPO experience, specializing in US healthcare, operations, and multi-channel account management (inbound/outbound voice, chat, and email). Proven success in effectively managing difficult customer conversations, negotiating solutions, and maintaining a positive customer experience.
Core Competencies
Operational Excellence: Reporting & Data Analytics, Process Improvement, KPI Optimization, Conflict Resolution, Negotiating Solutions, and Navigating Difficult Customer Conversations
Soft Skills: Exceptional Verbal/Written Communication, Time Management, Decision Making, Critical Thinking
Verified
