I’m ----------- ----------- -----------, a results-driven tech support and product specialist with over 4 years of professional experience in cloud security, customer support, and technical troubleshooting. I specialize in resolving complex customer issues, supporting web and domain-based services, and managing client communications through chat, email, and voice platforms. With a background in Computer Science and a strong foundation in remote work environments, I’m passionate about delivering efficient, high-quality service in fast-paced, customer-centric roles.
???? Technical Proficiency
I bring hands-on experience supporting Windows, Mac, and mobile platforms, managing malware removal and remote troubleshooting via tools like LogMeIn. My roles have required expertise in managing multiple client interactions simultaneously—handling up to 8 concurrent chats—while maintaining attention to detail and service quality.
????? Key Skills & Tools
Technical Support: Virus/malware removal, device diagnostics, remote troubleshooting
Ticketing Systems: Jarvis, Microsoft Dynamics 365 (D365), Jira, in-house CRM tools
Communication Platforms: Zoom, Microsoft Teams, Avaya, 8x8, Slack, Telegram
----------- & Business Tools: HubSpot, Notion, Google Workspace, Intercom, Chargebee, Stripe, CardConnect
Website Management: SEO updates, keyword/meta tag optimization, domain support
Process Management: Case escalation, bug reporting, academic assistance, subscription handling
???? Professional Experience
Cloud Security Engineer at Trend Micro: Provided technical and sales support, malware resolution, and network issue escalations.
Product Support Specialist at Kaskade Solutions Inc.: Delivered support for dashboards, billing systems, SEO tools, and client websites.
Customer Support Representative at Livingston Research: Assisted academic clients with assignments, subscriptions, and refunds through chat/email.
???? What I Offer
Whether you're a company looking for a proactive support professional or a client needing clear, fast, and reliable assistance, I bring adaptability, clear communication, and a tech-savvy mindset. I thrive in collaborative environments and am ready to take on challenges in both B2B and B2C settings.
