With over 10 years of experience in customer service, I've worked with businesses in Australia and the US, supporting customers through phone, email, and chat while helping teams stay organized behind the scenes.
My background includes e-commerce customer support, order fulfillment, executive assistance, appointment setting, and team leadership. I'm comfortable handling customer concerns from start to finish and making sure every interaction leaves a positive impression.
What I can help with:
Customer Support (Phone, Email & Chat)
Shopify Order Management
Gorgias
Order Fulfillment
Refunds, Returns & Warranty Claims
Subscription Management
Lost in Transit & Return to Sender Cases
Abandoned Checkout & Failed Payment Follow-ups
Executive Assistance
Calendar & Email Management
Appointment Setting
CRM Management
KPI & Performance Reporting
I've supported customers for travel agencies, Australian telecommunications, e-commerce brands, wellness companies, financial services, SaaS businesses, and dental product brands.
In my previous roles, I also worked closely with operations by managing order fulfillment, coordinating with logistics teams, processing subscriptions, tracking shipments, and making sure customers received timely updates. I understand how important it is to keep both customers and internal teams informed to ensure a smooth customer experience.
I'm reliable, organized, and comfortable working independently. Whether it's answering customer inquiries, processing orders, following up with customers, or supporting day-to-day operations, I always aim to provide professional service and help the team succeed.
