Experienced Client Care Specialist and Commercial Lines New Business Specialist with over 3+ years of hands-on experience supporting U.S.-based insurance agencies across commercial and personal lines. Currently with FirstMark Insurance Group, where I manage end-to-end commercial servicing including quoting, renewals, re-shopping, binding, and back-office operations, while ensuring a high level of accuracy, efficiency, and client satisfaction.
I bring a strong background in commercial insurance servicing, having worked remotely with agencies in Washington, Florida, and Texas. My experience spans General Liability, BOP, Workers’ Compensation, Commercial Auto, Cyber Liability, Professional Liability, D&O, Inland Marine, and Umbrella policies. I am highly proficient in EZLynx, CRM systems, and Microsoft Office, and I thrive in fast-paced environments that require attention to detail and proactive communication.
Known for being dependable, organized, and client-focused, I excel at supporting producers and account managers by streamlining workflows, maintaining compliance, and delivering timely, accurate submissions and policy documentation. I take pride in being a reliable extension of the insurance team and a trusted support partner for both clients and internal stakeholders.
