I provide e-commerce customer support, administrative assistance, and back-office support for online businesses that need reliable help managing customers, orders, records, and daily operations.
I have more than four years of experience supporting e-commerce brands through email, live chat, phone, social media, and back-office channels. My work includes handling order updates, shipping concerns, refunds, returns, product questions, account issues, escalations, CRM documentation, data entry, and customer follow-ups. I have managed 60 to 80 customer inquiries per day and have experience supporting high-volume remote teams.
My tools include Zendesk, Freshdesk, Tidio, LiveChat, Chatway, Shopify, Google Workspace, Microsoft Office, Slack, Microsoft Teams, ClickUp, Asana, Canva, CapCut, ChatGPT, Claude, and Google Gemini.
I am based in Davao City, Philippines and am available for full-time remote work. I can support US EST and PST, UK GMT, and Australian AEST schedules. I prefer a stable, long-term position where I can become familiar with the company’s products, customers, systems, and processes.
I have a dedicated home office, reliable primary and backup internet, backup power, and complete equipment for remote work. I take ownership of assigned tasks, document my work carefully, communicate clearly, and follow issues through until they are fully resolved.
