I help e-commerce and hospitality brands scale smoothly by managing end-to-end customer experience, winning disputes, and driving repeat sales. With over 4 years of proven results, I bring not just support but revenue protection and growth strategies.
Results I’ve delivered for clients:
-Recovered $47,000+ in revenue by maintaining a 90%+ win rate on PayPal, Stripe, and Klarna disputes.
-Improved customer retention by 20% through proactive post-purchase support and order tracking.
-Achieved 98%+ CSAT scores while handling high-volume email, chat, and voice support.
-Reduced delivery issue resolution time by 50% through supplier coordination and real-time tracking.
Currently, I support an international Belgian Dropshipping Brand, handling everything from Shopify operations to dispute management. I also run a small business in the Philippines, giving me a business-owner perspective that helps me anticipate and prevent costly problems for clients.
I specialize in:
Dispute & Chargeback Management (PayPal, Stripe, Klarna)
Shopify E-Commerce Operations (orders, refunds, fulfillment, upsells)
Customer-Centric CX Strategies that reduce churn and increase lifetime value
If you want someone who won’t just answer tickets but will protect your revenue, strengthen your brand, and keep your customers coming back, I’m the partner you need.
