I am a Customer Support and Customer Success Specialist with over 5 years of experience providing email and live chat support for international customers. I specialize in resolving technical issues, billing inquiries, subscription management, and delivering exceptional customer experiences with professionalism and empathy.
Beyond customer support, I have strong technical skills in WordPress, WooCommerce, SEO, website troubleshooting, and AI-powered tools. I am experienced in AI image and video generation, prompt engineering, and understand how modern generative AI models work, allowing me to create high-quality outputs efficiently and assist users with AI-related products and workflows.
I am a fast learner, detail-oriented, and comfortable working independently in a remote environment. I take pride in providing accurate, efficient, and customer-focused solutions while continuously learning new technologies.
Core Skills:
-Customer Support (Email & Live Chat)
-Technical Support
-Zendesk & CRM Systems
-AI Image & Video Generation
-Prompt Engineering
-WordPress & Basic PHP
-SEO (On-Page & Off-Page)
-Website Troubleshooting
-HTML, CSS, PHP & JavaScript (Basic)
-Remote Team Collaboration
