Hello! I am Lein, a reliable E-commerce Virtual Assistant and Customer Support Expert with 15 years of extensive experience supporting Shopify stores, handling complex customer inquiries, and managing operations in fast-paced environments.
My experience includes:
• 3+ years handling Shopify customer support (email/chat) across multiple international brands (clothing, pet apparel, and smart home tech) for order tracking, product inquiries, refunds, replacements, and shipping claims.
• 11 years of high-level voice support experience, specializing in corporate escalation calls, distress management, billing/payment processing, and fraud/dispute resolution.
• E-commerce & Social Media Operations: Managed backend Shopify tasks, order updates, and multi-channel customer interactions via Facebook and Instagram Direct Messages.
• Leadership & Admin Support: Served as a Subject Matter Expert (SME) assisting with team training, process optimization, inbox/calendar management, and B2B lead generation.
Tools I use:
E-com / CRM: Shopify Admin, Gorgias, Freshdesk, Rich Panel, Zendesk, Salesforce, Meta Business Suite
Tracking: 17track, Aftership, ParcelPanel, ParcelApp
AI & Productivity: ChatGPT, Gemini, Perplexity AI, Google Workspace, Lark, ClickUp
Communication: Slack, Lark, Whats App, -----------.
Verified
