Hi! I’m Mylene, a dedicated and results-driven Customer Support Virtual Assistant and Dispute Management Specialist with nearly 4 years of experience in eCommerce support and 4 years of English teaching experience. I have worked with both dropshipping and branded eCommerce businesses, handling customer inquiries, refunds, exchanges, chargebacks, disputes, and order management while maintaining a professional and customer-focused approach. I am experienced in using Shopify, Zendesk, Slack, Asana, Gmail, Klarna, Stripe, ClickUp, HubSpot, Comslayer, Reamaze, and Freshdesk to manage support operations efficiently and provide excellent customer service.
In addition to customer support, I have experience creating SOPs, improving workflows, supporting team operations, and assisting with training, helping businesses maintain organized and consistent processes. My background as an English teacher has strengthened my communication, patience, adaptability, problem-solving, and organizational skills, allowing me to work effectively with customers and remote teams. I am passionate about delivering reliable, efficient, and high-quality support that improves customer satisfaction and helps businesses grow. If you’re looking for a dependable Shopify VA, Customer Support Specialist, or Dispute Manager who can work independently, communicate clearly, and handle tasks with attention to detail, I would be happy to be part of your team.
