I am a Healthcare Administrative Professional with hands-on experience supporting an Australian telehealth clinic, specializing in patient coordination, appointment scheduling, treatment program support, CRM management, medical documentation, and patient communication.
I currently support an Australian menopause healthcare clinic, where I coordinate patient journeys from initial contact and medical history collection through consultation scheduling, treatment coordination, payment follow-ups, and ongoing patient support.
I am experienced in handling sensitive patient information with accuracy, confidentiality, empathy, and attention to detail, while managing high volumes of communication and administrative tasks in a fast-paced remote environment.
🏥 HEALTHCARE & ADMINISTRATIVE EXPERTISE
• Patient Care Coordination
• Medical Reception & Administrative Support
• Telehealth Coordination
• Patient Intake & Medical History Collection
• Appointment & Calendar Management
• Consultation Scheduling & Follow-ups
• Treatment Program Coordination
• Medication & Dispensing Coordination
• CRM & Patient Database Management
• Payment Processing & Declined Payment Follow-ups
• Healthcare Documentation & Record Management
• Patient Communication & Support
• Data Entry & Record Accuracy
• Email & Administrative Support
💻 TOOLS & SYSTEMS
• CRM & Patient Management Systems
• Telehealth & Online Appointment Platforms
• Microsoft Office – Word, Excel, Outlook, PowerPoint
• Google Workspace – Docs, Sheets, Gmail, Calendar
• Microsoft Teams
• Zoom / Google Meet
• Canva & Adobe Photoshop
• Online Booking & Scheduling Systems
I am a quick learner who adapts easily to new software, workflows, and clinic systems. I am comfortable working independently in a remote environment while collaborating with different departments and maintaining a high standard of accuracy and patient service.
⭐ WHY WORK WITH ME?
• Australian healthcare and telehealth experience
• Strong patient communication and coordination skills
• Highly organized and detail-oriented
• Experienced with confidential and sensitive information
• Reliable and comfortable managing multiple priorities
• Strong background in CRM, administration, customer service, and client relationship management
• Quick to learn new systems and processes
• Certified Lean Six Sigma White Belt
Beyond healthcare, I also bring a diverse professional background in virtual assistance, real estate, sales, customer service, business operations, marketing, and graphic design. This allows me to understand both the administrative and customer-facing sides of a business.
🎯 AVAILABLE FOR
Medical Virtual Assistant | Healthcare Virtual Assistant | Patient Coordinator | Medical Receptionist | Telehealth Coordinator | Healthcare Administrative Assistant | Patient Care Coordinator
If you need someone who can keep your clinic organized, communicate professionally with patients, manage administrative workflows, and provide reliable remote support, I would be happy to help.
Let's work together to keep your operations running smoothly while giving your patients the support they deserve.
