I am an experienced Customer Support Specialist with 7 years in the BPO industry, including 4 years dedicated to e-commerce support across email, chat, and phone. My expertise lies in providing efficient, accurate, and empathetic service that keeps customers satisfied and businesses running smoothly.
Key Skills & Tools:
Shopify (orders, refunds, returns, exchanges)
Gorgias (email, live chat, and phone ticketing)
Inbox Management & Escalation Handling
Phone Support & Call Handling
Google Sheets & Excel (reporting and data tracking)
Slack / Flock (team collaboration)
What I Bring to the Table:
Professional handling of customer inquiries across multiple channels
Fast and accurate processing of orders, refunds, returns, and account updates
Proven ability to maintain high customer satisfaction scores and meet KPIs
Strong communication skills with a focus on building trust and loyalty
Flexibility to learn new systems and adapt quickly to client needs
I take pride in delivering top-notch customer service that not only resolves issues but also strengthens customer relationships. If you’re looking for a reliable, detail-oriented, and results-driven support professional, I’d be happy to help your business succeed.
