I am a dedicated Customer Support and Virtual Assistant with over 7 years of experience supporting international businesses across e-commerce, technical support, healthcare, and client outreach. I have worked with clients in the United States and Australia, providing professional support through email, chat, and phone while consistently delivering excellent customer experiences.
Throughout my career, I have handled customer service, technical troubleshooting, e-commerce operations, CRM management, order processing, inventory coordination, lead generation, appointment scheduling, and administrative support. At Cognizant Technology Solutions, I supported healthcare patients by assisting with medication refills, appointment scheduling, referral verification, and coordinating with healthcare providers while maintaining empathy and accuracy in a fast-paced environment.
I am proficient in Shopify, Zendesk, Gorgias, HubSpot, Zoho Desk, ShipStation, Google Workspace, Microsoft Office, Slack, and other customer support and productivity tools. I am highly organized, detail-oriented, tech-savvy, and comfortable working independently or as part of a team.
My goal is to become a reliable long-term tea-----------mber who helps businesses streamline operations, build strong customer relationships, and deliver exceptional service.
