Versatile professional with extensive experience across hospitality, travel, banking, e-commerce, gaming, and online reputation management industries. Skilled in managing complex accounts, handling high-stakes client interactions, and leading teams to deliver exceptional service. • Served as a Reputation Management Specialist for an online marketing platform, implementing strategies to enhance brand image and manage client feedback effectively. • Acted as a Subject Matter Expert and Team Lead in the airline sector, providing guidance, training, and refreshers for staff while ensuring service excellence and operational compliance. • Held key customer-facing roles in retail, hotel reservations, telecommunications, and technical support, consistently recognized for problem-solving and client relationship management. • Experienced in training delivery, mentoring, and performance coaching, driving team development and service consistency. • Adept at using CRM tools (Zendesk, Salesforce, LivePerson, ClickUp) to streamline client support and operations.
Combining a background in customer service, leadership, and reputation management, reflects a proven ability to balance strategic oversight with hands-on expertise to elevate client satisfaction and team performance.
