Customer-focused professional with over 10 years of experience in handling complex inquiries, leading support teams, and enhancing service quality. Demonstrates strong communication, critical thinking, and leadership skills, with a passion for delivering seamless customer experiences and operational efficiency.
Proficient with Microsoft Office, Google Workspace, Zendesk and digital communication tools, and experienced working with distributed teams across time zones. If you need reliable support to improve customer experience and day-to-day operations, I’m ready to help.
