Hi, I'm AJ, an Order Management & Customer Success Expert with over 10 years of experience supporting Australian businesses in eCommerce, operations, and customer service.
I help businesses streamline their day-to-day operations by managing customer orders, improving processes, coordinating suppliers, maintaining product catalogues, and delivering exceptional customer experiences.
What I can help you with:
* Order Management & Fulfilment
* Customer Success & Customer Support
* Shopify & WooCommerce Management
* Product Catalogue & Pricing Updates
* Inventory Management (Cin7 Core / Dear Systems)
* CRM Management (HubSpot)
* Xero Sales Invoicing
* Supplier & Vendor Coordination
* Process Documentation (SOPs)
* Data Entry & Reporting
* Google Workspace & Microsoft Office
* WordPress & Website Content Updates
Throughout my career, I've worked closely with operations, purchasing, warehouse, sales, and customer service teams to ensure orders are processed accurately, inventory is maintained, and customers receive an outstanding experience.
I take pride in being proactive, highly organised, and detail-oriented. Rather than simply completing tasks, I enjoy identifying opportunities to improve workflows, simplify processes, and increase efficiency.
If you're looking for someone who can take ownership of your operations, support your customers, and help your business run more smoothly, I'd love to work with you.
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