PROFESSIONAL SUMMARY:
Results-driven sales and customer support professional with over 2 years of experience in cold calling, lead generation, and appointment setting across the IT, Cleaning, B2B/B2C, U.S. healthcare industries, and UK/AU clients. Proven success in generating qualified leads, managing high call volumes (average 80–150+ outbound calls per day), and scheduling appointments with decision-makers and patients. Skilled in objection handling, CRM tools (Zoho, GHL), and calendar coordination. Known for building rapport quickly, exceeding targets, and adapting communication across diverse markets and industries.
Highlights & Skills:
Generate and qualify leads for sales teams to drive conversions
Cold calling expertise for B2B and B2C campaigns
Schedule and confirm appointments efficiently with decision-makers
Maintain accurate CRM records using Zoho, GoHighLevel (GHL), and Google Calendar
Strong follow-up skills to reduce cancellations and improve conversion rates
Excellent remote communication and time management
Core Skills:
B2B & B2C Appointment Setting
Cold Calling & Lead Generation
CRM: Zoho, GoHighLevel (GHL)
Calendar Management & Scheduling
Objection Handling & Scripted Sales
Customer Service & Follow-up
Remote Communication & Time Management
Professional Experience:
Appointment Setter | Remote (US & AU Clients) | Sept 2025 – Present
Conduct outbound calls to qualify prospects and schedule appointments
Manage calendars and confirm appointments with decision-makers
Maintain high conversion rates and accurate CRM records
Appointment Setter / Remote CSR – Telewell Fit | Remote | June 2024 – July 2025
Scheduled appointments and managed follow-ups to maximize conversions
Handled outbound calls and coordinated schedules with clients
Maintained detailed CRM records with high accuracy
Customer Service Representative / Admin Assistant – PLDT | Mati City | 2019 – 2023
Supported appointment scheduling and administrative tasks for internal teams
Maintained customer database and prepared service reports
Appointment Setter / Lead Generator (B2B) – Callbox Sales & Marketing | Davao City | 2016 – 2018
Cold called international clients (US, Australia, Singapore)
Booked qualified appointments for sales teams
Achieved monthly lead generation targets with 90%+ CRM accuracy
Outbound Sales Representative (B2C) – Sycore Business Solutions | Davao City | 2012 – 2014
Conducted B2C cold calling campaigns for US telecom services
Used persuasive scripts to convert leads and schedule consultations
Maintained 20%+ conversion rate over multiple quarters
and become the best gohighlevel player ever
Verified
