Results-driven Operations and Customer Service Leader with 5+ years of experience managing high-performing BPO teams across multiple portfolios and time zones. Proven track record of leading 100+ employees, improving operational productivity by 25%, and consistently exceeding KPI and SLA targets. Skilled in operations management, workforce optimization, client relations, performance coaching, and remote team leadership. Proficient in CRM systems, Google Workspace, and AI-powered productivity tools.
