Customer-focused Virtual Assistant with experience supporting both e-commerce brands and short-term rental hosts. Skilled in handling order inquiries, product and shipping concerns, guest messages, booking updates, and issue resolution via email and chat. Proficient in Zendesk and Gorgias with strong attention to CRM documentation and organized workflows. I deliver prompt, empathetic support that enhances customer and guest satisfaction. Comfortable working US business hours and supporting global clients.
Verified
