? Handled all incoming/outbound calls.
? Provided assistance for bill review and disputes.
? Kept customers from canceling their services
* Assisted customers for phone and plan upgrade
* Assisted customers for Internet and plan upgrade
* Basic Internet Troubleshooting
* Walk-through clients on how to navigate the website for bill-view and other account info
* Collect Credit card payments and Advice of fee & charges.
* Contacting customers to inform on delinquency, encourage on-time payments and set up
payment plans that can facilitate good credit.
* Identifying accounts with overdue payments and keeping records of the amount owed and the
length of the delinquency.
* Processing customer payments, account adjustments and customer refunds where appropriate.
* Reviewing records for accuracy and handling disputes to make sure that account information is
entered and maintained appropriately.
Verified
