a 24-year-old Bachelor of Science in Psychology graduate with 1 year and 1 month of experience in the BPO industry, specializing in a retail account. I am goal-driven, reliable, and hardworking, with a strong ability to meet targets and deliver quality results. I have hands-on experience in handling customer concerns related to deliveries, billing, and general inquiries through email, inbound, and outbound support. I also have experience in customer retention and winback, where I use my communication and negotiation skills to maintain customer satisfaction.
