I help businesses run smoother operations by managing orders accurately, keeping customers informed, and building organized support systems that reduce errors and save time.
Over the past 6 years, I've handled high-volume order processing, vendor coordination, fulfillment tracking, and customer escalations for US and UK accounts across BPO, e-commerce, and ticketing industries. I've worked with platforms like Zendesk, Freshdesk, HubSpot, Gorgias, Shopify, Amazon Seller Central, and Magento — managing everything from product listings to refunds to SLA-compliant case resolution.
I also run my own online store on Carousell, Lazada, and Shopee selling vinyl records and CDs since 2021 — handling listings, inventory, pricing, buyer communication, and order fulfillment independently.
Currently building practical experience in HubSpot CRM, Notion, Google Sheets automation, and AI tools (Claude, ChatGPT, Manus, Perplexity) to transition into Customer Success and Operations Management — focusing on onboarding workflows, SOPs, knowledge bases, and process improvement.
I am detail-oriented, dependable, and comfortable working independently with US/UK/AU/NZ-based teams during US/UK/AU/NZ business hours.
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