Technical Skills
- Strong knowledge and understanding of various Operating Systems: Windows 10/11, macOS, Linux, mobile devices
- Strong knowledge of computer hardware, accessories, software, and configs (e.g.
- Windows Office Apps, creative apps, and variety of software)
- Proficient with Windows Server, Active Directory, File & Printer Sharing and Group Policy management
- Virtualization tools: VMWare Workstation Pro, Hyper-V hypervisors
- Strong Networking Knowledge: LAN/WAN, IP configuration, Modem/Router, Firewall, DNS, VPN, Network Switches
- Experienced with basic PowerShell and CLI scripting
- Ticketing and Remote Tools: Zendesk, Spiceworks, Salesforce, AnyDesk, TeamViewer, Quick Assist, RDP
- Good understanding of IT Security best practices
Certifications
- Google IT Support Professional Certificate (Coursera)
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- Windows Server 2022 Administration (Udemy)
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*Home Tech Lab
- Built a test environment using virtual machines for learning system administration (Windows Server, Active Directory Domain Services, Joining PCs to a domain, File Sharing & Permissions, Printer Sharing)
- Practiced OS installations, network setup, and command-line troubleshooting
*Setup multiple small and mid-sized gaming internet cafés
- Successfully set up multiple centralized gaming internet cafés with 10 - 40 units connected to a server for more secure and efficient management
- Plan, configure, and built gaming PCs for internet café use
- Configure network and server to handle large number of clients using PXE boot
- Optimize clients for gaming use
- Configure DNS to block unwanted/adult sites and install browser extension for redundancy
- Configure bandwidth management and dual ISP failover through a managed router
- Manage, maintain, and update necessary
software and games using the server through remote desktop software
