My name is Elma, and I am transitioning into a VA role, bringing solid experience in administrative support, customer service and operations. My background comes from working in hospitality, healthcare support, and education - industries where organization, accuracy and clear communication is essential.
I previously worked as a a hotel Duty Manager and Front Office Associate, a healthcare advisor, and a hospitality instructor. In these roles, I handled administrative, managed systems and records, coordinated with different teams and communicated regularly with clients, guests and students. These experiences helped me develop strong attention to detail, discretion especially in handling sensitive information, and the ability to work efficiently in fast-paced environments.
As I transition into virtual work, I offer support in data entry, CRM updates, email and calendar management, customer support and reservation or OTA related tasks. I focus on completing tasks accurately and keeping information organized so client can operate more smoothly. I am comfortable using Google workspace, CRM tools, Zoom Phone and property management systems, and I am quick to lean new tools when required. I value consistency, confidentiality, and clear communication, and I take responsibility for the work assigned to me.
I currently work part-time as an IELTS Speaking Coach and Hospitality Instructor, which continous to strengthen my communication skills and attention to detail, which both important when working remotely.
If you are looking for a reliable and organized Virtual Assistant who communicates clearly and takes her work seriously, I would be glad to support your bussiness.
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