I help business owners stay organized, improve client experience, and streamline day-to-day operations.
With over 12 years of combined experience in customer service, administration, and operations support, I’ve worked with online coaching businesses, credit repair companies, and service-based organizations managing both client-facing and backend operations.
Areas of Expertise:
Executive & Administrative Support
* Calendar Management
* Inbox & Email Management
* Appointment Scheduling
* Client Communication
* SOP Creation
* Project Coordination
Credit Repair Industry Support
* Client Onboarding & Offboarding
* Credit Monitoring Activation
* Client Follow-Up & Retention
* Funding Preparation Support
* CRM Tracking & Reporting
* Email & SMS Follow-Ups
* Mentorship Program Administration
CRM & Business Operations
* GoHighLevel Management
* Workflow & Automation Setup
* Funnel Building
* Email Marketing Campaigns
* Managing Skool Community
* Kajabi Administration
* ThriveCart Management
* Reporting & Data Management
* Process Improvement
Tools & Platforms
• GoHighLevel
• Kajabi
• ThriveCart
• ClickUp
• Trello
• -----------
• Google Workspace
• Microsoft Office
• Canva
• Slack
• Calendly
• Zoom
• Skool
Professional Background:
Prior to becoming a Virtual Assistant, I spent 8 years in customer service supporting customers across the United States, Australia, and New Zealand through phone, email, and chat support.
Today, I specialize in helping business owners improve operations, support clients effectively, and keep systems running smoothly behind the scenes.
