Results-driven Customer Support, Virtual Assistance, Technical Support, and Sales Representative Professional with over 6 years of experience, including 4 years in healthcare support specializing in weight loss clinics, Aetna insurance verification, and prior authorizations. Skilled in handling patient support, scheduling, insurance coordination, sales assistance, and technical troubleshooting while maintaining empathy and professionalism.
Proficient in a wide range of tools including GoHighLevel (automation), -----------, Zendesk, Intercom, Gorgias, Salesforce, PatientNow, Cover-----------ds, Shopify, Aircall, Avaya One-X, and Slack. Adept at streamlining workflows, supporting sales initiatives, improving customer experiences, and adapting quickly to new systems.
Recognized for strong communication, problem-solving, and organizational skills, with proven success in supporting US-based companies such as Aetna and AT&T. Dedicated to delivering efficient, accurate, and customer-focused service in every interaction.
