Professional Summary
Results-driven support leader with 5+ years of experience in Operations, specializing in Customer Service, Quality Assurance, and Project Management. Adept at driving innovation, optimizing workflows, and leading high-performing teams. Passionate about enhancing customer experience and storytelling through data-informed decision-making, emotional resonance, and creative-tech synergy. Currently exploring beginner-level AI tools to boost productivity and content development across writing, TTS, and image generation.
Core Skills
Operational Leadership:
• Team Management
• Coaching & Development
• Quality Assurance
• Project Coordination
Customer Experience & Support:
• Customer Obsession
• Escalation Management
• Service Recovery
• Strategic Communication
Process Improvement & Analysis:
• Workflow Optimization
• Innovation Projects
• Root Cause Analysis
• Metrics Reporting
Creative & Technical Tools:
• CapCut, DaVinci Resolve, Canva, Subtitle Formatting, TTS Scripting
AI Collaboration:
• Beginner-Level (Copilot, Google Gemini, Meta AI)
Systems & Platforms:
• Zendesk, Salesforce, JIRA, Trello, ClickUp, -----------, Slack, -----------, Five9, Microsoft Office 365
