I am an IT and Customer Success professional with 7+ years of experience in IT support, service desk leadership, and ecommerce operations. I’ve helped teams and clients with onboarding, training, and support while working with CRM systems, ecommerce platforms, and ITSM tools. I’m detail-oriented, adaptable, and love finding ways to make processes smoother and customer experiences better. I enjoy working remotely, collaborating with teams, and contributing to long-term success
With a strong focus on customer satisfaction and process improvement, I consistently achieve high CSAT scores and manage complex technical issues with efficiency.
