I'm a experienced professional with a strong background in customer service, technical support, sales, and retention. Over the past decade, he has held supervisory roles across multiple companies, including Teletech, Concentrix, Iqor, Asurion, and LTV Plus VA. ----------- excels in managing teams, driving performance improvements, and developing customer retention strategies. His expertise spans collections, technical troubleshooting, quality assurance, and insurance sales, with a focus on building long-term client relationships and enhancing overall service quality.