I am currently a full-time freelancer with a strong background in customer service, spanning 4.5 years of experience in both phone and email support. For three and a half years, I was part of the pioneering call center in the Philippines, where I managed incoming calls from U.S. clients and provided back-office support. Following this, I spent a year handling phone and predominantly email support for a London-based newspaper with a global clientele, operating under a 24-hour support system. This role required adaptability across various shift schedules, including Asia, the U.K., and the U.S. Additionally, I briefly worked as an English tutor in 2015, conducting online lessons for Japanese students via Skype.
Now, I am eager to expand my expertise into data entry and virtual assistant roles, where my precision, problem-solving, and adaptability will be valuable. Alongside these pursuits, I am actively self-studying graphic design and SEO to broaden my skill set. I have been exploring design principles, layout techniques, and branding concepts, while also gaining an understanding of search engine optimization strategies. My commitment to continuous learning ensures I stay adaptable and ready to take on new challenges.
I am committed to accuracy and efficiency in managing data and customer interactions. I thrive in fast-paced environments, balancing shifting priorities without compromising quality.
