Results-driven and analytical professional with extensive experience in Dispute and Chargeback Management, specializing in Mastercard, Visa, and Alternative Payment Methods (APMs). Demonstrates a strong command of card scheme rules, chargeback life cycles, and dispute resolution protocols. Adept at identifying fraudulent activity, mitigating financial risk, and enhancing recovery rates through strategic process improvements.
Skilled in analyzing transactional data, compiling evidence, and preparing compelling representments that comply with regulatory and network requirements. Proven ability to collaborate cross-functionally with internal teams (fraud, compliance, customer service) and external partners (banks, processors, networks) to ensure timely and accurate case resolution.
Core Skills:
Dispute & Chargeback Lifecycle Management
Mastercard & Visa Chargeback Rules
APM (Alternative Payment Method) Dispute Handling
Fraud Detection & Prevention
Ethoca & Verifi Alerts Management
Representment & Pre-Arbitration Response
Transaction Analysis & Risk Mitigation
Cross-functional Communication
Customer Service & Retention Support
