2+ years Healthcare Administrative Support
2+ years Insurance Verification & Claims Processing
2+ years Customer Support, Order Processing & Fulfillment
10+ years Multi-Channel Customer Service & Technical Support
5+ years Case Documentation, Payment/Refund Processing & Revenue Cycle Support
Yes, this is me. Hello there, I'm Jude Anthony from the Philippines. I have 10+ years of combined experience in customer service and technical support, along with hands-on experience providing administrative support for healthcare providers. I help clinics and medical teams stay organized, improve cash flow, and keep operations running smoothly.
Tasks I can help you with:
Provide general front desk and administrative support
Customer support (phone, email, and chat)
Handle inbound and outbound calls
Patient care coordination
Manage patient scheduling and appointments
Insurance verification
Handle medical billing and claims processing
Claims investigation and fraud checks
Patient education on insurance eligibility
Prior authorizations and denial follow-ups
Send patient billing statements
Payment/refund processing
Appeal denied claims
Accounts receivable
Patient referral coordination
Medical records handling
Patient account coordination
Case documentation
CRM data entry
Claims denial management
Revenue cycle management
EMR/EHR patient record management
Reviewing patient accounts
Contact insurance companies to check claim status
Follow up with patients regarding outstanding balances
Generate reports and assist with data analysis
Handle inbound and outbound calls
Setup Facebook marketing campaign
Technical support and troubleshooting
Community management & moderation
Content creation & content scheduling
Process documentation & SOP creation
Order processing & order fulfillment
Returns & refunds processing
HIPAA compliance in handling patient confidential information
Tools I'm proficient at:
eClinical Works, Athena Health, Optum Physician EMR Suite, Availity, Salesforce, Trello, Manychat
Artificial Intelligence: ChatGPT, Google Gemini, CoPilot, Jasper AI, Claude AI, Nano Banana, Five9, Slack, Ring Central, Zoom, Microsoft Teams, -----------, Viber, Whatsapp, Canva, CapCut, Meta Business Suite, Buffer, Hootsuite, Google Workspace (Gmail, Docs, Sheets, Forms, and Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), Dropbox, Docusign, Grammarly, Clockify, Time Doctor
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly, and I'm flexible with different time zones including US, Australia, UK, EU, and Canada schedules.
Let's work together this year.
I have strong organizational and administrative skills
With excellent attention to detail and follow-through
With professional phone presence and able to manage high volumes of incoming calls
Proficient with with CRM systems, email platforms, and document management tools
Familiar with insurance documents, contract management, and scheduling tools
Self-starter, proactive and able to thrive in a remote environment
Invite me for an interview.
You need an online assistant who has the experience, empathetic and friendly when communicating with your patients and customers, and someone who does not bail out when things get tough at work. That's me. Message me today and let's chat soon.
Administrative Management, Collection, English Speaking, Customer Support Management, Phone Support, Customer Service, English Proficiency, Social Media Content Creation, Google Suite, CRM, Communication, Outbound Calls, Office and Administration, Media Buying, Healthcare, Project Management, Scheduling
Verified
