I have extensive experience in customer service, patient care, and team leadership across various industries. Currently, as a Patient Service Representative at Harris GBS, I provide exceptional customer service by managing patient appointments, handling billing transactions, and maintaining compliance with HIPAA regulations while coordinating schedules and referrals to ensure operational efficiency. Previously, I served as a Customer Success Lead at Blue Bee One Inc., where I trained and guided the customer success team, monitored performance, created training materials, and collaborated to achieve client satisfaction. In my earlier role at Blue Bee One Inc. as Customer Success Staff, I focused on building trust and long-term relationships with clients by addressing their needs, offering tailored solutions, and ensuring exceptional service delivery. My tenure at Eperformax Contact Centers and BPO further honed my skills in communication and efficiency, as I managed over 85 customer inquiries daily, earning multiple awards such as the MVP Teammate and HERO Award while serving as a subject matter expert to support new hires. These roles highlight my ability to adapt, lead, and deliver high-quality results in dynamic environments.
