I started working in the BPO Industry when I dropped out of college, in 2012, due to financial difficulties. During the years passed, I've acquired various skills that have been beneficial to my current -----------om a customer service representative to a supervisory ----------- is very important to set your goals and focus on how to achieve them. One key value is being proactive in the workspace environment, whether in a typical office or in an offsite setting as a virtual assistant.
I have 5 years of experience as a customer service representative, 1 year as a technical support representative and 3 years as an online virtual assistant. Working from home can be hard sometimes, so to help me keep my focus, I set short term and long term goals within a period of time. I make sure to evaluate my progress and I'm willing to make necessary adjustments to be able to reach my goals in the given time frame. I am very adaptable and I like thinking outside the box whenever I make any decisions.
I am skilled in communicating with customers through phone, chat and e-mail. I am well-versed in using Google Drive and Microsoft Office applications. As a technical support representative, I have knowledge of basic software troubleshooting that I can use if ever I face problems.
