Detail-oriented operations professional with 10+ years of experience supporting property operations, insurance processes including billing, policy and agency support, and claims operations within US based companies and multinational organizations such as QBE Insurance and Accenture. Skilled in handling property management operations, insurance premium payments, collections, policy maintenance, and resolving policy or billing discrepancies while maintaining compliance with insurance policy guidelines. Known for strong analytical ability, attention to detail, and clear stakeholder communication across finance, underwriting, and operations teams.
Skilled in end-to-end billing processes, payment tracking, and client communication, with a strong ability to follow structured workflows while proactively identifying and resolving issues. Advanced in Microsoft Excel, including data analysis, reporting, and building trackers that improve visibility and efficiency.
Experienced in QA and process improvement, ensuring data accuracy and compliance across financial operations. Known for strong written communication, organization, and the ability to work independently in remote environments while consistently delivering reliable, high-quality results.
A proactive problem-solver who takes ownership of tasks, adapts quickly to new systems, and contributes to building efficient, scalable processes.
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