Hello! I am a detail-oriented professional with experience in customer support, content moderation, and mortgage executive assistance. I am skilled in handling administrative tasks, client communication, and supporting fast-paced operations with accuracy and efficiency.
Skills:
• Customer Support (Email, Chat, Phone)
• Clear and Professional Communication
• Attention to Detail
• Time Management & Multitasking
• Problem-Solving & Escalation Handling
• Content Moderation & Policy Compliance
• CRM Management (Salesforce, etc.)
• Google Workspace & Productivity Tools
• Calendar Management & Scheduling
• Email Management
• Document Preparation & Organization
• Mortgage Rate Pricing
• Pre-approval Support & Client Coordination
Job Responsibilities / Experience:
• Provided customer support via email, chat, and phone to assist customers and delivery partners
• Reviewed and moderated user-generated content to ensure compliance with platform policies
• Managed and updated customer records in CRM systems with accuracy
• Handled refunds, credits, and account adjustments
• Resolved escalated and complex cases by coordinating with different teams
• Prepared and organized mortgage-related documents
• Managed calendars, scheduled meetings, and handled daily administrative tasks
• Monitored and responded to emails, ensuring timely follow-ups
• Priced mortgage rates and assisted in evaluating loan options
• Supported pre-approvals by gathering and reviewing client information
• Requested title fees and coordinated with third parties
• Tracked tasks, deadlines, and case progress to ensure smooth workflow
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