1. With more than 7 years of experience in admin, accounting, and human resources setup.
2. Currently, 4 months employed as a full-time Email Support Associate
3. Knows basic PC Troubleshooting/Software and Hardware Installation/Basic Networking
4. Knows how to utilize Microsoft Office, Zendesk as a CRM to manage up to 40 customers per day, Slack, Google forms, and many related software tools.
5. Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
6. Email support for customers using the platform worldwide
7. Listening and comprehension skills
8. Organized and detail-oriented
