I help businesses scale their operations, improve customer experience, and manage high-performing remote teams.
With 8+ years of experience in the BPO industry, I’ve led global teams across the US, India, and South Africa, ensuring consistent performance across key metrics such as AHT, Service Level, CSAT, and Quality.
I specialize in operations management, KPI optimization, and process improvement—helping companies create efficient workflows, reduce inefficiencies, and deliver a seamless customer experience.
My background includes leadership roles where I managed large teams, aligned cross-functional departments, and implemented strategies that improved performance and team engagement.
Tools & Platforms: Zendesk, Salesforce, Jira, CRM systems, ASANA, SAP, Google Workspace, reporting & dashboard tools
If you're looking for someone who can take ownership of your operations, lead your team, and drive results—I’d be happy to support your business.
