I’m a customer support and operations professional with over 6 years of experience working with U.S.-based customers and businesses. I specialize in customer support, onboarding coordination, and operational support in fast-paced environments.
I spent 4 years at Lula Commerce, a B2B SaaS company partnered with DoorDash, Uber Eats, and Grubhub, where I helped manage thousands of merchant accounts across the United States. My role included merchant onboarding, menu digitization, quality assurance, and coordinating with internal teams to ensure merchants could successfully launch on the platform.
Prior to that, I worked as a Customer Service Representative supporting DoorDash and ----------- customers, handling high-volume inquiries related to orders, refunds, account issues, and escalations while maintaining strong customer satisfaction.
I’m highly organized, detail-oriented, and comfortable working with tools such as Intercom, HubSpot, Podio, Slack, Microsoft Excel, and Google Sheets. I take pride in clear communication, problem solving, and helping businesses run smoother operations.
I’m currently looking for long-term opportunities where I can contribute my experience in customer support, onboarding, and operational processes.
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