Digital Marketing Supervisor | Digital Marketing Analyst | Team Management | Automation
I’m a results-driven professional with 10+ years of experience across customer support, team leadership, operations, and digital marketing, including 5+ years specializing in performance-driven digital marketing.
What sets me apart is that I don’t just complete tasks—I look for ways to improve the process, solve recurring problems, support the people behind the work, and build systems that make teams more efficient.
Throughout my career, I’ve handled team operations, performance monitoring, escalations, coaching and support, reporting, process improvement, and client communication. In leadership responsibilities, I monitored team scorecards and KPIs, coordinated workloads, supported tea-----------mbers with complex cases, handled escalations, and helped keep daily operations running smoothly.
I also have hands-on experience creating and improving SOPs, dashboards, trackers, automated reports, and workflows. I enjoy turning repetitive or manual processes into organized systems using tools such as Google Sheets, Google Apps Script, automation platforms, CRMs, and project management tools.
On the digital marketing side, I have worked across e-commerce, B2B, SaaS, agencies, and international brands, handling SEO/SEM, Google Ads, email marketing, social media, content strategy, analytics, campaign optimization, and performance reporting.
Some of my results include:
• $64K+ in email marketing revenue in a single month
• 2.45M+ email sends, 324K+ opens, and 51K+ clicks in one month
• Managed and optimized Google Search, Display, YouTube, and App campaigns
• Built automated reporting workflows that reduced repetitive manual work
• Led and collaborated with creative teams while overseeing campaign execution
• Worked directly with clients, stakeholders, and leadership to analyze performance and improve results
My background also includes several years of enterprise-level customer support, where I handled complex client concerns, high-priority escalations, troubleshooting, and performance-related issues. This experience taught me how to balance customer experience with business objectives—and how important strong systems, communication, and proactive problem-solving are to client retention.
I’m highly comfortable working remotely and collaborating across international teams and time zones. My toolkit includes Google Workspace, Airtable, Slack, HubSpot, GoHighLevel, Shopify, Google Ads, Google Analytics, Looker Studio, Mailchimp, Notion, Asana, ClickUp, -----------, Trello, Zapier, -----------, Google Apps Script, Canva, and AI tools.
If you're looking for someone who can lead people, manage clients, analyze performance, improve operations, build systems, and understand marketing at the same time, that’s where I bring the most value.
I don’t just ask, “What needs to be done?” I look at, “How can we make this work better?”
