I am a Virtual Assistant and customer support professional with over 7 years of experience in customer service, sales, email support, and back-office operations. Throughout my career, I have worked with customers across phone, email, and chat channels, providing professional support, resolving concerns, and delivering positive customer experiences.
In addition to my BPO background, I have experience as a remote Appointment Setter VA, handling high-volume outbound calling, lead qualification, appointment scheduling, follow-ups, and CRM management using Enzo Dialer.
I also have experience supporting e-commerce operations through email support, assisting customers with inquiries, order-related concerns, and general customer service requests. My background has equipped me with strong communication, problem-solving, and relationship-building skills that help improve customer satisfaction and business efficiency.
My areas of expertise include:
• Customer Support
• Email Support
• Chat Support
• Appointment Setting
• Cold Calling
• Lead Generation
• CRM Management
• Data Entry
• Administrative Support
• E-commerce Customer Support
I am reliable, adaptable, and committed to delivering high-quality work. I thrive in remote environments, learn new systems quickly, and take pride in providing excellent support to both customers and clients.
